No. | Statement | Expectations | Performance | Mean Difference | t-test* | |||
Mean | SD | Mean | SD | (Performance - Expectations) | t | Sig. | ||
1 | The beaches and ocean would be clean | 3.54 | 0.87 | 3.57 | 0.87 | 0.03 | 0.43 | 0.669 |
2 | Check in and check times would be flexible | 3.44 | 1.06 | 3.05 | 0.87 | −0.39 | −2.44 | 0.015 |
3 | The resort would be clean | 3.47 | 1.01 | 3.52 | 1.35 | 0.05 | 0.44 | 0.663 |
4 | The resort would be safe and secure | 3.40 | 1.06 | 3.66 | 1.10 | 0.26 | 2.76 | 0.006 |
5 | The resort would have a variety of restaurants | 3.10 | 1.20 | 3.21 | 1.70 | 0.11 | 0.95 | 0.345 |
6 | The resort would have a variety of bars | 3.09 | 1.20 | 3.16 | 1.53 | 0.07 | 0.62 | 0.536 |
7 | The resort would have a variety of shops | 3.04 | 1.30 | 3.14 | 1.53 | 0.10 | 0.83 | 0.409 |
8 | The resort would have a variety of nightlife | 3.14 | 1.20 | 3.06 | 1.75 | −0.08 | −0.65 | 0.518 |
9 | Restaurants would be cheap | 2.39 | 2.21 | 2.74 | 2.00 | 0.35 | 3.05 | 0.003 |
10 | Bars would be cheap | 3.19 | 1.19 | 3.42 | 1.15 | 0.23 | 2.56 | 0.011 |
11 | Shops would be cheap | 3.46 | 0.91 | 3.64 | 0.81 | 0.18 | 2.81 | 0.006 |
12 | Nightlife would be cheap | 3.21 | 1.13 | 3.45 | 1.24 | 0.24 | 2.29 | 0.023 |
13 | Hotel meals would be of high quality | 3.10 | 1.25 | 3.34 | 1.42 | 0.24 | 2.16 | 0.032 |
15 | In-flight service would be high quality | 3.08 | 1.23 | 3.11 | 1.31 | 0.03 | 0.31 | 0.754 |
16 | The arrival airport would be modern and efficient | 2.44 | 1.88 | 2.64 | 2.03 | 0.20 | 2.08 | 0.039 |
17 | Transfer vehicle would be on-time and air conditioned | 2.18 | 2.01 | 2.39 | 1.86 | 0.21 | 2.03 | 0.044 |
22 | I would be able to sample local food and drink | 3.38 | 1.01 | 3.59 | 0.81 | 0.21 | 3.20 | 0.002 |
23 | Water sports would be available | 3.31 | 1.03 | 2.81 | 1.81 | −0.50 | −4.16 | 0.000 |
24 | I would be able to experience traditional Fijian singing and dancing | 3.19 | 1.29 | 3.08 | 1.44 | −0.11 | −1.99 | 0.048 |
25 | I would be able to shop in local markets | 3.11 | 1.40 | 3.34 | 1.21 | 0.23 | 2.31 | 0.022 |
26 | I would be able to buy cheap Fijian artefacts | 3.12 | 1.15 | 3.34 | 1.36 | 0.22 | 2.27 | 0.024 |
27 | I would be able to experience an island cruise | 3.08 | 1.18 | 3.29 | 1.28 | 0.22 | 2.09 | 0.038 |
29 | Hotel staff would be friendly | 3.49 | 0.87 | 3.68 | 0.81 | 0.19 | 2.28 | 0.024 |
30 | The room would be quiet | 3.49 | 0.90 | 3.50 | 1.17 | 0.01 | 0.12 | 0.908 |
31 | The room would have a good view | 3.33 | 1.03 | 2.79 | 1.77 | −0.54 | −5.15 | 0.000 |
32 | The hotel and my room would have good internet connectivity | 3.36 | 0.94 | 3.37 | 1.44 | 0.01 | 0.05 | 0.964 |
33 | Facilities in the room would function properly | 3.30 | 1.23 | 3.27 | 1.53 | −0.03 | −0.31 | 0.757 |
34 | The room would have a comfortable bed and clean bedding | 3.34 | 1.19 | 3.37 | 1.26 | 0.03 | 0.37 | 0.711 |
38 | I would be able to visit a Fijian village | 2.80 | 1.90 | 2.30 | 2.26 | −0.50 | −6.07 | 0.000 |
39 | I would be able to visit historical sites | 2.86 | 1.98 | 2.45 | 2.14 | −0.41 | −4.25 | 0.000 |
40 | I would be able to visit a rainforest | 2.96 | 1.75 | 2.49 | 2.15 | −0.47 | −4.89 | 0.000 |