VALUE ADDED PROCESSING TIME GIVEN THE OBSERVED NUMBER WAITING IN LINE

Oct./Nov. 2016

Station

Number of FTE’s

Average Time/ Arrival Time

Queuecalc

Observed Number

Actual Percent Time of Employee to Task

Registration

3

2.6 min/4.7

0.001

3

0.3

Vital Signs

4

4.5 min/4.0

0.000001

4

0.4

Providers

2.5

16 min/2.1

0.025

3

0.7

Check out

3

2.3 min/4.2

0.001

3

0.3

Nurse

2

8.2 min/2.0

0.013

1

0.5