VALUE ADDED PROCESSING TIME GIVEN THE OBSERVED NUMBER WAITING IN LINE

March/April 2017

Station

Number of FTE’s

Average Time/Arrival Time

QueueCalc

Observed Number

Actual Percent Time of Employee to Task

Registration

3

1.7 min/6.0

0.00001

2

0.3

Vital Signs

4

5.4 min/5.7

0.002

2

0.7

Providers

2.5

18.0/3.1

0.12

2.5

1.2

Check out

3

2.1 min/5.5

0.00001

2

0.3

Nurse

2

9.6 min/1.9

0.008

1.5

0.4