October/November 2016 Time Period

March/April 2017 Time Period

Hourly Arrival Rate

Hourly TAKT time

Time to perform activity in minutes

Hourly Service Rate

Hourly Arrival Rate

Hourly TAKT time

Time to perform activity in minutes

Hourly Service Rate

Registration

4.7

12.8

2.6

23

6

10

1.8

33.3

Vital Signs

4

15

4.5

13.3

5.7

10.5

5.4

11.1

Provider

2.1

28.6

16

3.75

3.1

19.4

18

3.33

Checkout

4.2

14.2

2.3

26

5.5

10.9

2.1

28.5

Nurse

1.9

31.6

8.2

7.3

2

30

9.6

6.3