| Characteristics | Yes | Sometimes | No |
| Satisfaction of the company compliance with the deadlines fixed for achieving the objectives | 51% | 42% | 7% |
| High rate of strong turnover | 64% | 29% | 7% |
| Product quality specifications and standards service | 66% | 27% | 7% |
| Contribution of total quality management in the FPHU satisfactory | 54% | 42% | 4% |