Characteristics | Yes % | Sometimes | No |
Any accredited Organization that certified Total Quality Management. | 67 % | 32% | 1% |
Positive outcome after total quality management implementation. | 74% | 26% | 0% |
Involvement of staffs in the process of setting up a total quality management. | 70% | 23% | 7% |
Existence within FPHU of a Service that Deals with the Management of Total Quality. | 53% | 36% | 11% |
Customer satisfaction needs are counted on service of the total quality management. | 63% | 31% | 7% |
In your opinion, is total quality management important? | 58% | 21% | 21% |
Does FPHU do care about the total quality management in your company? | 51% | 42% | 7% |