Characteristics

Yes %

Sometimes

No

Any accredited Organization that certified Total Quality Management.

67 %

32%

1%

Positive outcome after total quality management implementation.

74%

26%

0%

Involvement of staffs in the process of setting up a total quality management.

70%

23%

7%

Existence within FPHU of a Service that Deals with the Management of Total Quality.

53%

36%

11%

Customer satisfaction needs are counted on service of the total quality management.

63%

31%

7%

In your opinion, is total quality management important?

58%

21%

21%

Does FPHU do care about the total quality management in your company?

51%

42%

7%