| Construct | Mean | SD | RES | EMP | RLB | TRT | SAT | INT |
| Responsiveness | 2.8936 | 0.73081 | 0.801 |
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| Empathy | 2.8475 | 0.75078 | 0.335 | 0.760 |
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| Reliability | 2.4894 | 0.74767 | 0.183 | 0.192 | 0.852 |
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| Trust | 3.5585 | 0.73081 | 0.368 | 0.117 | 0.103 | 0.817 |
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| Satisfaction | 3.8014 | 0.57440 | 0.554 | 0.285 | 0.284 | 0.246 | 0.853 |
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| Reuse Intentions | 4.0160 | 0.63122 | 0.272 | 0.192 | 0.224 | 0.276 | 0.448 | 0.734 |