Construct

Items

Loadings

CA

CR

AVE

Responsiveness

RES1

RES2

RES3

0.832

0.758

0.813

0.831

0.843

0.642

Empathy

EMP1

EMP2

0.872

0.870

0.749

0.862

0.578

Reliability

RLB1

RLB2

RLB3

0.819

0.852

0.885

0.858

0.888

0.726

Trust

TRT1

TRT2

TRT3

0.824

0.889

0.732

0.857

0.857

0.668

Satisfaction

SAT1

SAT2

0.771

0.930

0.795

0.842

0.729

Reuse Intentions

INT1

INT2

0.786

0.680

0.642

0.700

0.540