Dimensions

Country

Sector

Responsiveness, Empathy, Security, Reliability, Tangible [46]

Jordan

Online Banking

Responsiveness, Empathy, Assurance, Reliability, Tangible [47]

Georgia, Turkey

Internet Service Customers

Empathy, Reliability [48]

Pakistan

Telecom Sector

Responsiveness, Empathy, Assurance, Reliability, Tangible, Complaint Handling, Convenience, Network Quality [49]

Syria

Telecommunication Services

Responsiveness, Assurance, Reliability, Tangible [50]

Bangalore

Online hotel Industry

Responsiveness, Empathy, Assurance, Reliability, Tangible [51]

Georgia

GSM SERVICE SECTOR

Responsiveness, Empathy, Security, Reliability, Tangible [46]

Jordan

Online baking

Responsiveness, Empathy, Assurance, Reliability, Tangible [26]

Turkey

Public Healthcare Industry

Responsiveness, Personalization Web Designs, Ease Of Use, Assurance And Trust. [52]

Malaysia and Qatar

E-Commerce

Efficiency, Usefulness, Confidentiality, Security, Ease To Use, Responsiveness. [53]

Iran

E-service

Web Design, Customer Service, Assurance And Order Management [37]

Spain

E-commerce

Trust, Customized Communications, Ease Of Use, Website Content And Functionality, Reliability And Speed Of Delivery [54]

USA

E-financial Institutions

Reliability, Website Design, Security/Privacy And Responsiveness [55]

USA

E-Service