Dimensions | Country | Sector |
Responsiveness, Empathy, Security, Reliability, Tangible [46] | Jordan | Online Banking |
Responsiveness, Empathy, Assurance, Reliability, Tangible [47] | Georgia, Turkey | Internet Service Customers |
Empathy, Reliability [48] | Pakistan | Telecom Sector |
Responsiveness, Empathy, Assurance, Reliability, Tangible, Complaint Handling, Convenience, Network Quality [49] | Syria | Telecommunication Services |
Responsiveness, Assurance, Reliability, Tangible [50] | Bangalore | Online hotel Industry |
Responsiveness, Empathy, Assurance, Reliability, Tangible [51] | Georgia | GSM SERVICE SECTOR |
Responsiveness, Empathy, Security, Reliability, Tangible [46] | Jordan | Online baking |
Responsiveness, Empathy, Assurance, Reliability, Tangible [26] | Turkey | Public Healthcare Industry |
Responsiveness, Personalization Web Designs, Ease Of Use, Assurance And Trust. [52] | Malaysia and Qatar | E-Commerce |
Efficiency, Usefulness, Confidentiality, Security, Ease To Use, Responsiveness. [53] | Iran | E-service |
Web Design, Customer Service, Assurance And Order Management [37] | Spain | E-commerce |
Trust, Customized Communications, Ease Of Use, Website Content And Functionality, Reliability And Speed Of Delivery [54] | USA | E-financial Institutions |
Reliability, Website Design, Security/Privacy And Responsiveness [55] | USA | E-Service |