Model | Unstandardized Coefficients | Standardized Coefficients | T | Sig. | |
B | Std.Error | Beta | 0.174 | ||
Constant | 1.093 | 0.138 |
| 7.933 | 0.000 |
Price service | −0.039 | 0.139 | −0.036 | −0.284 | 0.777 |
Product service | 0.075 | 0.141 | 0.068 | 0.535 | 0.593 |
After sales service | 0.255 | 0.161 | 0.204 | 1.586 | 0.114 |
Brand Services | −0.351 | 0.123 | −0.310 | −2.841 | 0.005 |
Convenient service | 0.171 | 0.101 | 0.154 | 1.687 | 0.093 |
Perceived responsiveness | −0.083 | 0.165 | −0.069 | −0.506 | 0.613 |
Perceived Professionalism | 0.222 | 0.197 | 0.182 | 1.128 | 0.260 |
Perceptual empathy | 0.055 | 0.203 | 0.045 | 0.272 | 0.785 |
Perceived reliability | 0.105 | 0.194 | 0.092 | 0.541 | 0.589 |