Model | Unstandardized Coefficients | Standardized Coefficients | T | Sig. | |
B | Std.Error | Beta | 0.174 | ||
Constant | 0.256 | 0.100 |
| 2.562 | 0.011 |
Price service | 0.308 | 0.101 | 0.238 | 3.059 | 0.002 |
Product service | −0.063 | 0.102 | −0.049 | −0.618 | 0.537 |
After sales service | −0.465 | 0.117 | −0.316 | −3.986 | 0.000 |
Brand Services | 0.036 | 0.090 | 0.027 | 0.397 | 0.692 |
Convenient service | 0.383 | 0.073 | 0.294 | 5.218 | 0.000 |
Perceived responsiveness | −0.026 | 0.119 | −0.018 | −0.215 | 0.830 |
Perceived Professionalism | −0.243 | 0.143 | −0.169 | −1.705 | 0.089 |
Perceptual empathy | 0.181 | 0.147 | 0.125 | 1.233 | 0.219 |
Perceived reliability | 0.911 | 0.141 | 0.681 | 6.478 | 0.000 |