Model | Unstandardized Coefficients | Standardized Coefficients | T | Sig. | |
B | Std.Error | Beta | 0.174 | ||
Constant | 0.078 | 0.057 |
| 1.361 | 0.174 |
Price service | 0.122 | 0.057 | 0.121 | 2.129 | 0.034 |
Product service | 0.253 | 0.058 | 0.249 | 4.334 | 0.000 |
After sales service | −0.160 | 0.066 | −0.140 | −2.405 | 0.017 |
Brand Services | −0.077 | 0.051 | −0.074 | −1.510 | 0.132 |
Convenient service | −0.124 | 0.042 | −0.122 | −2.969 | 0.003 |
Perceived responsiveness | 0.146 | 0.068 | 0.133 | 2.148 | 0.032 |
Perceived Professionalism | 0.156 | 0.081 | 0.139 | 1.915 | 0.056 |
Perceptual empathy | 0.156 | 0.084 | 0.137 | 1.858 | 0.064 |
Perceived reliability | 0.501 | 0.080 | 0.481 | 6.244 | 0.000 |