Hypothesis Contents

Hypothesis

R2

T-value

P

The length of time ® Procedural switching costs

H1a

0.417

3.863

0.003

The length of time ® Relational switching costs

H1b

0.372

4.916

***

The length of time ® Lost benefits costs

H1c

0.342

3.897

0.003

The kind of purchase ® Procedural switching costs

H2a

0.217

2.672

0.011

The kind of purchase ® Relational switching costs

H2b

0.351

5.215

***

The kind of purchase ® Lost benefits costs

H2c

0.311

3.793

0.003

The length of time ® Procedural switching costs

High Involvement

H3a

0.212

5.170

***

Low Involvement

0.187

3.076

0.011

The length of time ® Relational switching costs

High Involvement

H3b

0.349

4.119

***

Low Involvement

0.221

2.924

0.042

The length of time ® Lost benefits costs

High Involvement

H3c

0.410

5.156

0.014

Low Involvement

0.326

4.115

0.028

The kind of purchase ® Procedural switching costs

High Involvement

H4a

0.123

2.508

0.046

Low Involvement

0.119

2.671

0.039

The kind of purchase ® Relational switching costs

High Involvement

H4b

0.334

4.151

0.003

Low Involvement

0.200

2.677

0.013

The kind of purchase ® Lost benefits costs

High Involvement

H4c

0.599

4.259

***

Low Involvement

0.194

3.655

0.046

The length of time ® Procedural switching costs

High Switching Tendency

H5a

0.117

3.577

0.004

Low Switching Tendency

0.315

3.672

0.004

The length of time ® Relational switching costs

High Switching Tendency

H5b

0.138

2.987

0.031

Low Switching Tendency

0.376

4.452

0.013

The length of time ® Lost benefits costs

High Switching Tendency

H5c

0.037

1.811

0.037

Low Switching Tendency

0.344

3.081

0.026

The kind of purchase ® Procedural switching costs

High Switching Tendency

H6a

0.149

2.372

0.035

Low Switching Tendency

0.392

3.297

0.008

The kind of purchase ® Relational switching costs

High Switching Tendency

H6b

0.238

2.706

0.031

Low Switching Tendency

0.301

1.652

0.046

The kind of purchase ® Lost benefits costs

High Switching Tendency

H6c

0.127

3.211

0.008

Low Switching Tendency

0.275

3.190

0.008