A

B

C

D

E

F

G

A. The length of time

1

B. The kind of purchase

0.354

1

C. Involvement

0.218

0.438

1

D. Switching tendency

−0.009

0.110

−0.191

1

E. Procedural switching costs

0.020

0.149

0.344

−0.256

1

F. Relational switching costs

0.204

0.542

0.609

−0.111

0.409

1

G. Lost benefits costs

0.407

0.496

0.453

0.067

0.119

0.573

1

Crobach’s α

0.732

0.715

0.881

0.815

0.782

0.865

0.932

AVE

0.687

0.543

0.542

0.542

0.614

0.523

0.674

Square root of AVE

0.829

0.737

0.736

0.736

0.784

0.723

0.821