No. Item

Question

Cronbach Alpha

Leadership

1

Management has a clear understanding of standardized in higher education

0.820

2

Long-term commitment is required for standardization implementation

0.829

3

Deputy Management actively support the standardized improvement process

0.799

4

Officer actively supports the standardized improvement process

0.794

5

Management provides resources (time, materials, information channel and money) for standardized implementation in the institution.

0.830

6

The Key Performance Index (KPI) is constantly monitored by top management to sustain standardized in the institution

0.827

7

Key Performance Indicator a numerical or figure used to show the result of the standardized performance in standardized in the institution

0.821

Standardized

8

Standardization smooth work process

0.898

9

Standardized work ensure the effectiveness and the efficiency of training in the institution.

0.673

10

Standardized work ensures the effectiveness and efficiency control over the formation of general and professional competencies among student in the institution.

0.688

11

Standardized work ensures the effectiveness and efficiency of quality system in the institution.

0.717

Quality System

12

Quality Management system is useful and helpful

0.828

13

Quality Management system contributes to the improvement of the institution

0.811

14

Quality Management system provides more advantages than disadvantages to the institution

0.770

15

Quality System avoid inconsistent in internal and external audit review

0.754

16

Quality Management system facilitate the whole management system in the institution.

0.754