Dimension

Aspect to be Measured

Availability

・ Adequacy in meeting needs of the family

・ Ability to obtain the service throughout the year (hours of operation, waiting time)

Geographical Accessibility

・ Physical distance between the dwelling of the user and the point of access

Affordability

・ Cost of service

Acceptability

・ Quality of the service

・ Whether the service meets the socio-cultural expectations of the user/community (satisfaction with service, gender, social barriers, ethnic grievances, age)