Evaluation Content

Primary indicator

Weights

Secondary indicator

Weights

Public satisfaction rating

Medical environment satisfaction

20%

Hospital building facade and interior decoration

15%

Convenient traffic

10%

Convenient traffic flow in the hospital

25%

The degree of perfection of the medical environment

20%

Indicate the degree of perfection of the logo

10%

Overall environmental cleanliness

10%

Hospital attitude satisfaction

20%

Doctor nurse attitude satisfaction

40%

Care worker support satisfaction

60%

Hospital charge level satisfaction

20%

Treatment cost satisfaction

40%

Medical cost satisfaction

30%

Transparent satisfaction of fees

30%

Doctor technical level satisfaction

20%

/

/

Medical information confidentiality satisfaction

5%

/

/

Hospital maintenance and repair satisfaction

15%

Maintenance and repair efficiency

30%

Maintenance and repair effect

40%

The impact of maintenance and repair on hospital operations

30%

Social supervision assessment

Description: Telephone hotline, news media exposure, morning inspection, night check, and social reflections can be. Once it appears, 5 points/time of the impact is verified, and 10 points/time is deducted for major problems and adverse consequences.