Evaluation Content | Primary indicator | Weights | Secondary indicator | Weights |
Public satisfaction rating | Medical environment satisfaction | 20% | Hospital building facade and interior decoration | 15% |
Convenient traffic | 10% | |||
Convenient traffic flow in the hospital | 25% | |||
The degree of perfection of the medical environment | 20% | |||
Indicate the degree of perfection of the logo | 10% | |||
Overall environmental cleanliness | 10% | |||
Hospital attitude satisfaction | 20% | Doctor nurse attitude satisfaction | 40% | |
Care worker support satisfaction | 60% | |||
Hospital charge level satisfaction | 20% | Treatment cost satisfaction | 40% | |
Medical cost satisfaction | 30% | |||
Transparent satisfaction of fees | 30% | |||
Doctor technical level satisfaction | 20% | / | / | |
Medical information confidentiality satisfaction | 5% | / | / | |
Hospital maintenance and repair satisfaction | 15% | Maintenance and repair efficiency | 30% | |
Maintenance and repair effect | 40% | |||
The impact of maintenance and repair on hospital operations | 30% | |||
Social supervision assessment | Description: Telephone hotline, news media exposure, morning inspection, night check, and social reflections can be. Once it appears, 5 points/time of the impact is verified, and 10 points/time is deducted for major problems and adverse consequences. |