Date

Author

Definitions

2004

( Pikkarainen et al., 2004 )

Electronic banking is a portal through which customers can use various banking services such as bill payments and investments via the internet (internet banking).

2004

( Lustsik, 2004 )

E-banking services refer to various e-channels for conducting banking transactions using the Internet, telephone, mobile, and computer.

2006

( Pikkarainen et al., 2006 )

E-banking is an electronic system connecting banks and their customers, facilitating the preparation, management, and control of financial transactions through transferring information.

2009

( Nyangosi et al., 2009 )

Electronic banking is the availability of information and services by banks to customers through computers or television.

2014

( Awara & Anyadighibe, 2014 )

E-banking is a technology that allows customers of financial institutions, whether individuals or companies, to access accounts, make transactions, or obtain information on financial products and services through a public and private network.

2016

( Jindal, 2016 )

E-banking is the automated delivery of new and traditional banking products and services directly to customers through interactive electronic communication channels.

2016

( Offei & Nuamah-Gyambrah, 2016 )

E-banking is the use of internet and telecommunication networks to deliver a wide range of value-added products and services to bank customers through a system that allows individuals to perform banking activities at home or from their offices, or over the internet.

2019

( Chedrawi et al., 2019 )

E-banking is an electronic service that covers a wide range of banking transactions without the customer having to go to the branch.

2020

( Wondwossen & Dhiraj, 2020 )

E-finance (E-banking) refers to delivering financial services through electronic media like personal computers, mobile phones, machines, and other devices using remote access connections, the internet, and messages.

2021

( Khan et al., 2021 )

E-banking is a service that requests the use of specific communication tools. It encompasses phone banking, mobile banking, home banking, Internet banking, and mail banking.