| Theme | Category | Subcategory |
| You can’t see the forest for the trees | Experiencing dense content | Dense text |
| A lot of text | ||
| Difficult text | ||
| Experiencing confusion | Confusing message | |
| Lack of information | ||
| Perceived ambiguity | ||
| The time factor | ||
| Feelings of being prepared | Relevant information | |
| Detailed information |