1-The possibility of returning commodities;

2-Unproper behavior of personnel;

3-Undesidred odor in the store;

4-Weak answering

5-Changing prices

6-Atmosphere of store

7-Unproper arrangement of commodities;

8-Inappropriate working hours;

9-Few number of cashiers

10-Unproper communication

11-Lack of proper advertising

12-Non-clean store

13-Lack of brands’ diversity

14-Lack of diversity of products;

15-Lack of discount attractions;

16-Lack of store attraction;

17-Lack of easy access;

18-Lack of proper decoration;

19-Lack of internet;

20-Ubsuitable carts;

21-Lack of order in the store

22-Lack of equipment in store;

23-Lack of parking;

24-Lack of promotion and lottery;

25-Lack of rest place;

26-Lack of mobile charging place;

27-Unproper price;

28-Few branches;

29-Unproper commodity quality

30-Low area of store;