1-Elevator 2-Informing 3-Suitable personnel behavior 4-Parking of store 5-Accountability of personnel 6-Advertising 7-Discount of products 8-Number of branches 9-Number of cashiers 10-Number of counters 11-Cleanness of the store | 12-Diversity of products and brands 13-Atmosphere of the store 14-Suitable product arrangement 15-Suggestions box 16-Play ground for children 17-Lottery and prize 18-Proper product price 19-Customers loyalty card 20-Quality of store’s air-conditioning 21-Product quality 22-Proper product labeling | 23-Area of store 24-Rest space 25-W.C 26-Separate entrance 27-Carts 28-ATM in store 29-Coffeshop and restaurant in store 30-Appearance of personnel; 31-ATM in store 32-Coffeeshop and restaurant in store 33-Appearance of personnel |