1-Elevator

2-Informing

3-Suitable personnel behavior

4-Parking of store

5-Accountability of personnel

6-Advertising

7-Discount of products

8-Number of branches

9-Number of cashiers

10-Number of counters

11-Cleanness of the store

12-Diversity of products and brands

13-Atmosphere of the store

14-Suitable product arrangement

15-Suggestions box

16-Play ground for children

17-Lottery and prize

18-Proper product price

19-Customers loyalty card

20-Quality of store’s air-conditioning

21-Product quality

22-Proper product labeling

23-Area of store

24-Rest space

25-W.C

26-Separate entrance

27-Carts

28-ATM in store

29-Coffeshop and restaurant in store

30-Appearance of personnel;

31-ATM in store

32-Coffeeshop and restaurant in store

33-Appearance of personnel