| Operators | Users (customers) |
| § Prices must allow for better economic performance | § Prices should be as low as possible |
| § Prices must take into account changes in costs over time | § Prices must be fixed and no increase is acceptable |
| § Prices must take into account investments linked to service quality requirements | § Quality must be guaranteed regardless of price level |
| § Tariffs must take costs into account | § Access to electricity for all must be guaranteed |