Axis

Objective questions

% Ratings

1

2

3

4

5

Interest

Q1―How often do you access the Conversational Agent?

29%

59%

12%

0%

Q2―In your opinion, is the Conversational Agent interesting?

18%

41%

41%

Utility

Q3―Do you consider the Conversational Agent useful for your learning?

30%

23%

47%

Satisfaction

Q4―In your opinion, is the Conversational Agent intelligent?

41%

41%

18%

Q5―Are the Conversational Agent’s answers coherent?

42%

29%

29%

Q6―Are the Conversational Agent’s answers relevant?

42%

29%

29%

Q7―How satisfied are you with the Conversational Agent?

42%

24%

34%

General

Q8―What do you expect from the Conversational Agent?

Open response

Q9―How could the Conversational Agent be improved?

Open response