| Index factors | Very dissatisfied | Dissatisfied | Generally satisfied | Satisfied | Very satisfied |
In-and-out-of-storage management | Speed of pickup Floor space | 0.045 0.045 | 0.045 0.045 | 0.318 0.364 | 0.545 0.455 | 0.045 0.091 |
Customer service | Attitude of staff Regulation of business hours Handling of customers’ complaints | 0.091 0.000 0.091 | 0.000 0.045 0.015 | 0.409 0.273 0.328 | 0.455 0.500 0.510 | 0.045 0.182 0.056 |
Geographic position | Store environment Floor space Arrangement of goods | 0.045 0.051 0.045 | 0.051 0.061 0.030 | 0.404 0.389 0.505 | 0.369 0.364 0.293 | 0.131 0.136 0.126 |
Facility and equipment | Scope of equipment check Rate of outgoing equipment | 0.045 0.056 | 0.146 0.025 | 0.429 0.419 | 0.242 0.455 | 0.136 0.045 |