Index factors

Very dissatisfied

Dissatisfied

Generally satisfied

Satisfied

Very satisfied

In-and-out-of-storage management

Speed of pickup

Floor space

0.045

0.045

0.045

0.045

0.318

0.364

0.545

0.455

0.045

0.091

Customer service

Attitude of staff

Regulation of business hours

Handling of customers’ complaints

0.091

0.000

0.091

0.000

0.045

0.015

0.409

0.273

0.328

0.455

0.500

0.510

0.045

0.182

0.056

Geographic position

Store environment

Floor space

Arrangement of goods

0.045

0.051

0.045

0.051

0.061

0.030

0.404

0.389

0.505

0.369

0.364

0.293

0.131

0.136

0.126

Facility and equipment

Scope of equipment check

Rate of outgoing equipment

0.045

0.056

0.146

0.025

0.429

0.419

0.242

0.455

0.136

0.045