Object level

Standard level (weight)

Index level (weight)

Users’ degree of satisfaction of Sichuan University of Arts and Science G

In-and-out-of-storage management U1 (0.454)

Speed of pickup C1 (0.635)

Floor space C2 (0.365)

Customer service factor U2 (0.071)

Attitude of staff C3 (0.510)

Regulation of business hours C4 (0.286)

Handling of customers’ complaints C5 (0.204)

Geographical location factor U3 (0.197)

Store environment C6 (0.151)

Floor space C7 (0.539)

Arrangement of goods C8 (0.310)

Facilities and equipment factor U4 (0.278)

Scope of equipment check C9 (0.392)

Rate of outgoing equipment C10 (0.608)