Object level | Standard level (weight) | Index level (weight) |
Users’ degree of satisfaction of Sichuan University of Arts and Science G | In-and-out-of-storage management U1 (0.454) | Speed of pickup C1 (0.635) Floor space C2 (0.365) |
Customer service factor U2 (0.071) | Attitude of staff C3 (0.510) Regulation of business hours C4 (0.286) Handling of customers’ complaints C5 (0.204) | |
Geographical location factor U3 (0.197) | Store environment C6 (0.151) Floor space C7 (0.539) Arrangement of goods C8 (0.310) | |
Facilities and equipment factor U4 (0.278) | Scope of equipment check C9 (0.392) Rate of outgoing equipment C10 (0.608) |