Category

Sub-themes

Selected quotes from CHVs on referral system

Referral forms

Enhanced the work of the CHVs

- Referrals made my work easier (K02)

- By filling the referral form it meant that as a CHV, was doing his/her work in the community (M08)

- A CHVs feel appreciated, recognized and respected by the community (M005)

- We could get feedback on the treatment (M08)

- When patients visited the health facility, they brought to me feedback which previously was not the case (M01)

Enhance patients treatments at the health facility

- Some patients were reluctant to go to the dispensary, but with the referral form, they felt they had an obligation to go to seek medical attention (M06)

- Patients were well received and quickly (M03)

- I referred a child with fever to the clinic. Malaria was tested but he tested negative. The clinic staff were able to establish the cause of the fever and the child was treated free of charge (K04)

- The patients sought treatment at the clinic unlike before they visited traditional healer (M11)

- The referral system motivated the patients. The patients felt recognized and services were improved (M09)

- The patients went to the hospital in good time and received prompt treatment (K08)

- Initially, it was a problem but now communities are easily willing to go to the clinic. Now in the facilities, the referral forms are easily accepted (K09)