Authors | Definition |
| “Behaviors and actions beneficial to the organization that cannot be imposed by formal role obligations or prompted by a contractual guarantee of reward.” |
| “Individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that overall promotes the effective functioning of the organization.” |
| “OCB includes all organizationally positive and relevant behaviors of individual members of the organization.” |
| “OCB is a performance that supports the social and psychological environment in which the task takes place.” |
| “OCB consists of contributions that are neither mandated by the job description nor contractually rewarded.” |
| “OCB involves going beyond the functions of the role and the minimum required tasks, which differentiates it from role performance.” |