Study variable

Chi-Square VALUE

P-value

Are you interested in viewing the after-sales services (replacement, return) before purchasing?

2.67

0.306

When the after-sales services are facilitated on site, this invites you to buy faster.

2.31

0.314

The number of returns and exchanges of clothes that you have purchased online.

9.55

0.008

If you don’t return the clothes you bought, what do you do with them?

4.03

0.259