Paragraph number

The paragraph

Arithmetic Average

Standard Deviation

Rank

level

10

The club/company leadership develops programs to disseminate quality management concepts and applications within the operational plan.

2.84

0.98

1

High

11

The club/company management supports and encourages the dissemination and adoption of quality management concepts and applications.

2.82

0.97

2

High

12

The employees of the club/company are committed to implementing projects and initiatives related to quality development.

1.64

1.02

3

Medium

13

13

I am familiar with basic quality management concepts and their applications.

1.62

1.03

4

Medium

14

14

The employees of the club/company have awareness and knowledge of basic quality management concepts.

1.60

1.04

5

Medium

15

The workers have no awareness of quality concepts.

1.58

1.06

6

Medium

10 - 15

Total average

2.01

1.01

-

High