Number

The dimension

Sequence of paragraphs

Reliability coefficients

Test-Retest

Alpha

1

Application of quality management in the organization

1 - 3

0. 83

0.90

2

commitment to leadership

4 - 6

0.81

0.87

3

financial resources

7 - 9

0.75

0. 83

4

knowledge awareness

10 - 15

0. 76

0. 85

5

participation and empowerment

16 - 18

0.71

0.80

-

Total

1 - 18

0. 78

0. 85

0. 83

0.90