Main Themes

Interview Items

System Quality:

Do you find that the XYZ Cloud ERP system is always available for access?

Do you think that the XYZ Cloud ERP system is user friendly to access?

Do you experience high-speed information access in the XYZ Cloud ERP system?

Information quality :

Explain please that the XYZ Cloud ERP system provides the information exactly that you want and is sufficient to achieve your organization’s objectives?

Does the ERP system provide up-to-date information to achieve your goals?

Service quality:

Do you experience a lack of support from the ERP consultants and how?

Do you find that the internal team lacks project management skills and poor implementation strategy?

User Satisfaction:

Are you overall satisfied with the XYZ ERP system?

Do you think that the XYZ ERP system is helpful to you and how?

Organization and Culture:

Do you find that the learning and improvements within your organization motivate you to use the XYZ ERP system and how?

Do you find that the negative organizational factors result in the underutilization of the XYZ ERP system and how?

Do you find that the cultural factors influence in underutilization of the XYZ ERP system and how?

Use/The intention to use (Underutilization of the XYZ Cloud ERP system):

Do you find that decision-makers use personal common sense rather than system data to make strategic decisions?

Are you completely dependent on the ERP system instead of manual workings?

Does the XYZ ERP system provide sufficient and up-to-date information to achieve your organization’s objectives?”

Does the XYZ ERP system provide information that is exactly what you want?”

Net system benefit (effective strategic decision-making):

Do you frequently use the XYZ ERP system for strategic activities?

Do you think that content of information from the XYZ ERP system helps in effective decision-making in strategic activities?