Variable

Factor

Ítems

Organizational Climate

1

Internal Communication

14

2

Recognition

10

3

Interpersonal Relationships at Work

8

4

Quality at work

8

5

Decision making

6

6

Physical environment

6

7

Objectives of the institution

3

8

Commitment

4

9

Adapting to change

5

10

Delegation of activities and functions

4

11

External coordination

5

12

Productivity efficiency

3

Total

76