Variable

Factors

Items

Fp1

Fp2

Citizen satisfaction with the quality of public services (FP1)

P1

0.741

0.064

P2

0.741

−0.127

P3

0.628

−0.246

P4

0.733

−0.239

P5

0.809

−0.027

P6

0.766

0.468

P7

0.521

0.765

P8

0.776

−0.184

P9

0.762

−0.268

Eignvalues

4.792

1.048

Cumulative Percent

53.243

64.892