| Constructs | Very Dissatisfied | Dissatisfied | Neutral | Satisfied | Very Satisfied |
| The quality of products purchased online | 57 (15.9%) | 71 (19.8%) | 71 (19.8%) | 79 (22.1%) | 80 (22.3%) |
| The prices of goods sold online | 60 (16.8%) | 74 (20.7%) | 69 (19.3%) | 82 (22.9%) | 73 (20.4%) |
| The timeliness of delivery | 77 (21.5%) | 58 (16.2%) | 62 (17.3%) | 83 (23.2%) | 78 (21.8%) |
| The amount of risks involved in online shopping | 67 (18.7%) | 72 (20.1%) | 67 (18.7%) | 76 (21.2%) | 76 (21.2%) |
| Your overall online shopping experience | 66 (18.4%) | 63 (17.6%) | 73 (20.4%) | 76 (21.2%) | 80 (22.3%) |