Dimension | Formula |
PDI | 35 × (average07 – average02) + 25 × (average20 – average23) |
IDV | 35 × (average04 – average01) + 35 × (average09 – average06) |
MAS | 35 × (average05 – average03) + 35 × (average08 – average10) |
UAI | 40 × (average18 – average15) + 25 × (average21 – average24) |
LTO | 40 × (average13 – average14) + 25 × (average19 – average22) |
IVR | 35 × (average12 – average11) + 40 × (average17 – average16) |