Construct | Measurement items | Adapted from |
Perceived reputation (PR) | PR1: MarkaVIP is very popular online shopping site. PR2: MarkaVIP is very reliable online shopping site. PR3: MarkaVIP is very honest online shopping site. PR4: MarkaVIP is known to be concerned about customers. | [36] and [37] |
Perceived privacy (PP) | PP1: I am confident that I know all parties who collect the information I provide during a transaction with MarkaVIP. PP2: I know what information I need to provide during a transaction with MarkaVIP. PP3: I believe I can subsequently verify the information I provide during a transaction with MarkaVIP. PP4: I believe that MarkaVIP will not disclose my information without my consent. | [20] |
Perceived size (PS) | PS1: MarkaVIP is a very large company. PS2: MarkaVIP is one of the industry’s biggest suppliers on the Web. PS3: MarkaVIP is a big player in the market. PS4: MarkaVIP has regional and global presence. | [36] and [37] |
Perceived security (PC) | PC1: I think MarkaVIP EPS is secured. PC2: I think the information relating to user and EPS transactions in MarkaVIP are secure. PC3: I believe inappropriate parties will not be able to view the information I provide during a transaction on MarkaVIP. PC4: I do not fear hacker invasions into MarkaVIP EPS. | [38] |
Perceived usefulness (PU) | PU1: Shopping from MarkaVIP improves my shopping performance. PU2: Shopping from MarkaVIP increases my shopping productivity. PU3: Shopping from MarkaVIP increases my shopping effectiveness. PU4: Shopping from MarkaVIP is very useful. | [39] |
Familiarity with the web (FW) | FW1: Overall, I am familiar with the MarkaVIP site. FW2: I am familiar with searching for items on MarkaVIP site. FW3: I am familiar with the process of purchasing from MarkaVIP site. FW4: I am familiar with buying products from MarkaVIP site. | [18] |
Perceived ease of use (PE) | PE1: Learning to use MarkaVIP site would be easy for me. PE2: My interaction with MarkaVIP site is clear and understandable. PE3: It would be easy for me to become skillful when using MarkaVIP site. PE4: I find MarkaVIP site easy to use. | [40] |
Perceived trust (PT) | PT1: I believe that my transactions with MarkaVIP site are likely to be safe. PT2: My transactions with MarkaVIP site are likely to be reliable. PT3: Many things may not go wrong with my transactions with MarkaVIP site. PT4: MarkaVIP site will promptly inform me if any problems occur with my transaction. PT5: I am confident that my transactions with MarkaVIP site will be transparent. | [38] |
Purchase intention to use EPS (PI) | PI1: I am likely to purchase products from MarkaVIP site. PI2: Given the opportunity, I would consider purchasing products from MarkaVIP site in the future. PI3: It is likely that I will actually purchase products from MarkaVIP site in the near future. PI4: Given the opportunity, I intend to purchase products from MarkaVIP site. | [26] and [29] |
Actual purchase using credit cards (AP) | AP1: I make online purchase frequently from MarkaVIP site using Credit Cards. AP2: I make online purchases intensively from MarkaVIP site using Credit Cards. AP3: Overall, I have made many online purchases from MarkaVIP site using Credit Cards. AP4: In the future, I am planning to continue purchasing products using Credit Cards from MarkaVIP site. | [26] and [29] |