Dimension | Criteria | Removed/ replaced Metrics | Suggestions |
Effectiveness | Flexibility | Satisfaction with booking hotel. Satisfaction with screen size. | I think it should be “Satisfaction with the booking process (Expert A). Size of screen depends on mobile size and not on the application (Expert B). |
Navigation | Clear and consistent navigation | It should be replaced with “Directive and consistent navigation (Expert A). | |
Efficiency | Time | Easy map downloading | It should be removed from the list because map not downloading is a link to another application (Expert B). |
Learnability | Familiarity | Satisfaction with menu buttons | This metric is Redundant with Menu buttons are flexible (Expert B) |
Error | Fault tolerance | Time to repair an attempt Time to failure an attempt | Redundant with Number to attempt to rectify errors (Expert B) time to failure is an unclear item, so, should be removed (Expert B, A). |