DETAILS

Mean

S.D.

Verbal Interpretation

Customers are not happy with what they have bought from the shop/store, but rather with the pampering they received from the shop/store employees.

4.04

0.78

Very Satisfied

Shop/Store employees know that to make a sale, they need to be sensitive to even the smallest needs of their customers.

4.00

0.83

Very Satisfied

Shop/Store employees exerting extra effort attending to customer details is rewarding because it ends in customer satisfaction.

4.06

0.83

Very Satisfied

Shop/Store employees fully understand that the smaller the detail of service they provide, the greater is its importance to the customer.

4.00

0.82

Very Satisfied

Customers are usually satisfied by the extent of spoiling treatment they received from shop/store employees.

4.02

0.82

Very Satisfied

OVERALL DETAILS

4.02

0.37

Very Satisfied