EMPOWERMENT

Mean

S.D.

Verbal Interpretation

Shop/Store employees in Dongguan Street always give importance to customer suggestions.

4.01

0.82

Very Satisfied

The experience shown by shop/store employees in Dongguan Street to facing customer complaints reflects their professionalism to handling criticism of customers.

4.04

0.85

Very Satisfied

Customers leaving the shop/store smiling reflects satisfaction to the quality of service rendered by the employees.

4.00

0.79

Very Satisfied

Shop/Store employees fully understand that the only way to improving service is to accept customer feedback.

3.95

0.83

Very Satisfied

Customers provide suggestions because they also want the shop/store to be successful.

3.95

0.82

Very Satisfied

OVERALL EMPOWERMENT

3.99

0.37

Very Satisfied