SIMPLICITY

Mean

S.D.

Verbal Interpretation

Facility in the English language of shop/store employees is key to successful communication with customers.

3.98

0.81

Very Satisfied

Customers are usually happy when shop/store employees make the transactions simple.

3.98

0.84

Very Satisfied

Customers enjoy the little/small/simple things that shop/store employees do for them.

3.96

0.80

Very Satisfied

Customers appreciate more small deeds from shop/store employees.

3.98

0.83

Very Satisfied

Sometimes shop/store employees and customers easily agree with the use of a calculator.

4.09

0.82

Very Satisfied

OVERALL SIMPLICITY

4.00

0.37

Very Satisfied