FRIENDLINESS

Mean

S.D.

Verbal Interpretation

It is common to see shop/store employees in Dongguan Street smiling at customers.

4.04

0.79

Very Satisfied

Shop/Store employees in Dongguan Street always project a warm aura of kindness that attracts customers.

3.95

0.81

Very Satisfied

Customers feel comfortable when attended to by shop/store employees that are courteous.

3.96

0.83

Very Satisfied

Customers at times are not in the mood to buy but changes their minds when friendly shop/store employees talk to them.

3.96

0.83

Very Satisfied

Shop/Store employees conducting themselves fairly establishes a strong bond with their customers.

4.01

0.84

Very Satisfied

OVERALL FRIENDLINESS

3.98

0.38

Very Satisfied