SPEED

Mean

S.D.

Verbal Interpretation

The shop/store employees are fast in responding to customer needs.

3.97

0.80

Very Satisfied

When issues arise, shop/store employees resolve them with the customers immediately.

4.01

0.83

Very Satisfied

Quality is inherent in the speedy delivery of service.

4.05

0.81

Very Satisfied

Customers always feel very comfortable receiving speedy service.

4.00

0.84

Very Satisfied

Providing speedy service to customers is important to shops/stores in Dongguan Street to succeed.

4.02

0.82

Very Satisfied

OVERALL SPEED

4.01

0.36

Very Satisfied