Customer Satisfaction

Mean

S.D.

Verbal Interpretation

1. Speed

4.01

0.36

Very Satisfied

2. Transparency

4.02

0.35

Very Satisfied

3. Availability & Accessibility

3.99

0.38

Very Satisfied

4. Friendliness

3.98

0.38

Very Satisfied

5. Simplicity

4.00

0.37

Very Satisfied

6. Empowerment

3.99

0.37

Very Satisfied

7. Accuracy

4.00

0.37

Very Satisfied

8. Details

4.00

0.37

Very Satisfied

Overall Customer Satisfaction

4.00

0.37

Very Satisfied