Attribute 06

Performance Measurement Index (PMI)

Reference

Continuous Improvement (CI)

Process Standardization

SOP, Quality Management Systems, Environmental Management Systems, Occupational Health and Safety Management Systems, Energy Management System, Information Security Management, Certification on Asset Management, Anti Bribery Certification, Data Protection Certification, Certification: Food Safety, Six Sigma, Lean, Kaizen, Kanban etc.

( Kumar et al., 2020 ; Sreedharan et al., 2019 )

Culture for TQM

i) Top management commitment, (ii) employee involvement, (iii) customer focus, (iv) facts based management, (v) process monitoring & control, (vi) incentive and recognition, (vii) continuous improvement orientations, (viii) quality performance, (ix) service culture

( Kumar et al., 2020 ; Sreedharan et al., 2019 )

Culture for Continuous Improvement

(i) Organizational direction and CI goals, (ii) balanced innovation and improvement plan, (iii) constant change culture, (iii) standardized process, (iv) standardized improvement method, (v) training and career path, (vi) information & technical support

( Kumar et al., 2020 ; Sreedharan et al., 2019 )

Application of 5S

(i) Sort, (ii) Straighten, (iii) Shine, (iv) Standardize, (v) Sustain

( Kumar et al., 2020 ; Sreedharan et al., 2019 )

Application of Lean

(i) Over production, (ii) Inventory, (iii) Motion, (iv) Transport, (v) Process, (vi) Defects, (vii) Waiting times

( Kumar et al., 2020 ; Sreedharan et al., 2019 )

Application of Total Productive Maintenance

(i) Focused improvement, (ii) autonomous maintenance, (iii) planned maintenance, (iv) quality maintenance, (v) cost deployment, (vi) Training & Education, (vii) Safety, Health & Equipment and (vii) Early Equipment Maintenance including all buffer stock of parts.

( Kumar et al., 2020 ; Sreedharan et al., 2019 )