Attribute 05

Performance Measurement Index (PMI)

Reference

Reliability (RL)

Be on Time

RL 14

On Time Arrival, Delivery, (RM, FG, Transport), Receive & Submission of PI, LC, Document, Customs Clearance, Freight Forwarder etc. and Product Fill Rate

( Garay-Rondero et al., 2019 ; Zhang, 2017 )

Be on Specifications

RL 15

Goods Receiving as Per Specifications, % Delivery Rejects, % Return, Time to Respond Urgent Calls

( Garay-Rondero et al., 2019 ; Zhang, 2017 )

Be on Utilization

RL 16

Raw Material Consumption Ratio, Machine Utilization Ratio, Delivery Fill Rate, Field Failure Ratio

( Garay-Rondero et al., 2019 ; Zhang, 2017 )