Mean

Std. Deviation

The symbols, icons and name used in the mobile application are appealing.

3.984

0.116

Mobile application is time saving and faster since no queuing.

3.943

0.967

I have installed the mobile application developed by Jubilee Insurance in my phone.

3.924

0.363

I learned to use the application without any written instruction and help.

3.836

0.268

Information in the mobile applications is the same as that in firm website.

3.828

0.338

Jubilee Insurance has developed mobile application.

3.645

0.430

I get all updates on pension claims processing through the mobile application.

2.450

0.391

Valid N (listwise).