| Type of Request | Origin of the Request | Timing | |
| Days | Hours | ||
| Non-Urgent | Internal | Monday-Saturday | 08.00 A.M. to 10.30 A.M. |
| External | Monday-Saturday | 11.00 A.M. to 12.00 A.M. | |
| Urgent | Internal/External | No limitation on days or hours of delivery | |