Dimension one: Customer satisfaction

Dimension two: Customer trust

Dimension three: Commitment

Dimension four:

e-WOM

Item No.

Correlation coefficient

Item No.

Correlation coefficient

Item No.

Correlation coefficient

Item No.

Correlation coefficient

1

0.887**

5

0.764**

9

0.770**

13

0.783**

2

0.810**

6

0.790**

10

0.853**

14

0.903**

3

0.860**

7

0.736**

11

0.739**

15

0.907**

4

0.730**

8

0.806**

12

0.500**

16

0.911**