Item		n	Item		n
Offender	Patient	59	Details of verbal abuse (duplicates included)	Insulting statements	162
	Father	153		Disparaging statements	81
	Mother	154		Words such as “idiot” and “stupid”	76
	Grandfather	15		Dissatisfaction and complaints	34
	Grandmother	12		Intimidating statements	28
	Other	10		Threatening statements	18
Offender’s sex	Male	208		Other	53
Offender’s sex	Female	195	Cause of verbal abuse (duplicates included)	Medical treatment or staff response that is not in accordance with the patient’s/family’s wishes	156
Offender’s age group (in years)	0 - 9 years	27		Long waiting time	130
	10 - 19	11		Disease that the patient is suffering from	37
	20 - 29	58		Insufficient explanation of test results and treatment plan	37
	30 - 39	146		Hospital environment	22
	40 - 49	84		Medical-fee related	19
	50 - 59	31		Unknown	19
	60 - 69	26		Other	56
	≥70	20	Impact on work (duplicates included)	None in particular	308
				Worsening of mental-health symptoms	95
				Interference with work	53
				Establishment of post-incident measures	21
				Other	10