Question items

n

Mean

S.D.

System use

1) Overall, I am satisfied with how easy it is to use this website.

83

2.66

1.21

2) It is simple to use this website.

83

2.69

1.36

3) I am able to complete my work quickly using this website.

83

2.73

1.26

4) I feel comfortable using this website.

83

2.8

1.23

5) It was easy to learn to use this website.

82

2.5

1.24

6) I believe I became productive quickly using this website.

82

2.79

1.07

Information quality

7) The website gives error messages that clearly tell me how to fix problems.

78

3.12

1.25

8) Whenever I make a mistake using the website, I recover easily and quickly.

79

2.85

1.23

9) The information (such as online help, on-screen messages and other documentation) provided with this website is clear.

80

2.76

1.13

10) It is easy to find the information I needed.

82

2.96

1.19

11) The information provided with the website is effective in helping me complete my work.

82

2.71

1.22

12) The organization of information on the website screens is clear.

82

2.6

1.2

Interface quality

13) The interface of this website is pleasant.

79

2.67

1.25

14) I like using the interface of this website.

81

2.74

1.14

15) This website has all the functions and capabilities I expect it to have.

81

2.83

1.16

Overall

16) Overall, I am satisfied with this website.

82

2.48

1.1